I'll spare you a review of last week's United Airlines debacle. I'll even go out on a limb and say that I understand and agree with the policy that required (yes, required) the passenger to lose his seat on that plane. But I haven't written about regulatory policy in a couple of years, so I'm not going to focus on that.
Here's the most important take-away from the whole fiasco: MARKETING, OPERATIONS, AND CUSTOMER SERVICE MUST WORK TOGETHER - OR THEY WON'T WORK.
Here's a link to follow in case you live under a rock and missed the United Airlines customer bump brouhaha.
Here's another, in case you'd like to work with a marketing content manager who understands business, operations, and customer service.
Let's all try to straighten up and fly right this week, eh?