Showing posts with label content. Show all posts
Showing posts with label content. Show all posts

Thursday, June 1, 2017

The Numbers Say, Take Social Media Seriously

What's social media worth to your business? Do you need a blog?

Consider this scenario:
A business has an overall bounce rate of 44% - but the bounce rate for visitors coming (to the same website) from social media channels is 18%.

Stats from the same business, same month:
(Overall) average page views from organic traffic: 1.7
Average page views from traffic referred by Facebook: 2.8
Average page views from visitors referred by blog: 4.4

Old-school sales people like to talk about priming the pump and filling the funnel...and there's a reason social media and content managers use the same phrases.

Sales and marketing have always been about relationship building. Only the tools have changed.

Prospects are referred, customers are educated, leads are nurtured, relationships are developed and sales are made...when people connect with your content.
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Get Writing that Works, and grow your business with excellent content. 















Tuesday, April 25, 2017

What Ghostwriters Write (Hint: Everything)

A lot of titles in the business world are misunderstood. Most of them, I would argue. That said, if you ever meet a copywriter with a big chip on his or her shoulder, I hope you'll cut her (OK, me) some slack. 

Most copywriters could also be called "ghostwriters," and although neither is a particularly lofty title, in our information-laden world, writers of all ilks* deserve some more…consideration, for starters. (More compensation, too - but I'll leave that topic for another day.)

What Do Ghostwriters and Copywriters Write? Everything


In the past year or so, I've written about employment placement services, OSHA regulations, e-parking apps, replacement windows, agricultural dust control products, hand-crafted jewelry, landscaping services and bulk mulch products, mobile pet grooming services, PeopleSoft implementations, escape room games, marketing automation, keratin hair straightening processes, online accounting services, floral arrangements, appointment-setting software, lead paint remediation products, snow plowing and ice management techniques and a variety of medical conditions, surgeries and treatments, and reimbursement systems affecting both patients and providers. 

Over approximately the same time period, my work has also appeared in three Forbes blogs, The Huffington Post, and a couple of other places I can't mention.


Do Ghostwriters Create Policies and Procedures? Some Do


I've written policies and procedural manuals for employees of companies where I've never been employed. And by written, I don’t mean wrangled someone else's words, but written meaning created and developed the policy (after discussions with several company principles or department head) and then re-written, for stakeholder approval. I have not written public policy but many a hired-gun copywriter has. Sorry if that ruins your romantic notion about politicians and other public servants but hey, they're busy people. (Do you have any idea how much time it takes to raise enough money to run for office?)

My point? Information is a tricky thing. Regardless of the expert's name on an article or the name of the publication, it's quite possible the piece you're reading was written by a copywriter with a basic journalism degree in his (or her) back pocket, an unimpressive balance in his (or her) bank account, and a whole lot of secrets. 

Professional Ghostwriters are Not in the Fake News Business


This rant about ghostwriting/copywriting is absolutely not intended to be a jab at journalism, public relations, corporate information, business blogs or any other form of writing. Quite the contrary. Journalists are trained to research, investigate, interview and quickly disseminate information - real, helpful information. Not "just the facts," but the facts plus context

When you need to provide accurate, clear, helpful information to a particular audience, you need a professional communicator. Now, maybe you won’t be afraid to say “ghostwriter.”
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*Like copywriters, ilk is a word that doesn't get a lot of respect. (While many modern spell-check programs don't recognize it, Merriam-Webster does.) I love how internet retailer Woot uses "ilk" in an ad for a bag that's definitely not elk. 



As long as I'm using Woot's image, I should point out that the company appears to "get" copywriting and all forms of marketing/communications. Kudos to Woot, Ghostwriters, and Elks everywhere.  

Wednesday, July 20, 2016

Delicious Content: Do You Know it When You See it?




I'm not a fan of fast food, but I am a content carnivore. And in that regard, Taco Bell satisfies me.

Many have recognized the company's excellent marketing content. Although Yum! brands labeled social media as a "side project" in 2007, it's done a helluva job since then. In my opinion, it's excellent because the company -
  • Knows its demographic (audience/market)
  • Knows itself (strengths/weaknesses)  
  • Uses humor to make its case...
  • ...and delivers on what it promises

Don't Over-Indulge in Content

It's fast-food marketing, folks - not rocket science. And either way, there's such a thing as "too much." Taco Bell doesn't blog at length about how its recipes were developed based on extensive anthropologic research or get overly cute by making us guess which Aztec God ate chalupas.

Taco Bell gets the message just right. It's short. It's cute. And it works, on an emotional and a practical level.

Emotional Content: It's in the Bag

While Hallmark (and lately, gum) commercials aim for our tear ducts, Taco Bell's content hits us in the emotional funny bone.  Which works, because we love to laugh almost as much as we love to eat. We especially like to feel like we're "in" on an inside joke. Taco Bell delivers, from pithy puns on sauce packets to its Secret Menu.


What Can Your Small Business Marketing Plan Steal from the Bell? 

While my local taco place serves far better food than Taco Bell, it doesn't have a Yum Brands-size  budget. Here's where social media helps level the playing field:

Twitter feeds are free. Snapchat marketing works. And if your customers love you, they'll Like (and Love, LOL, sticker and Share) along with you on your Facebook Page. Or Instagram feed. Or...whatever tool comes next.

Figure out your business niche, highlight your strengths, deliver them with personality and humor (as appropriate), and one day your customers might blog about you, too. 

Don't Forget about Operations

Taco Bell's marketing campaigns are not the most elaborate or expensive in the fast-food world, and that's OK, because what the company does works. It's clear that what you see/hear/share about the brand is well-communicated inside, to its employees, as well. The company's online survey program is - like its marketing message - interactive and responsive while being short and to the point. 

If the commercials made laugh and the sauce packets said the most adorable things but the in-store experience stunk, the marketing would fall flat. 

I'm a bit of a stickler when it comes to customer service and operations. Small companies don't get to be big companies unless they have the training, systems, and operational follow-through to take care of their customers, consistently and well. 

So go on, create great content and share it with your prospects. Just don't expect them to become repeat customers unless you've got what it takes to make them happy. 

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Need help making your content a little more palatable? I can help you dish up the right message, and make sure it serves your customers. I'll also test it (and test you) to be sure your message is operationally sound.  Ready?  Get in touch

Wednesday, July 6, 2016

Marketers: Content Works; Readers: Be Smart

Consumers Can't Tell Native Ads from Editorial Content
Article or Ad...No One Knows
Native Advertising on the Rise


As a content marketing writer, you might think headlines like these would leave me gleeful. But I was a reader (and a journalist) before I was a marketing content maven, so you'd be wrong.

I'm worried.

I write content (and some real old fashioned news/ed stuff) for a living. With each assignment, I have a job to do. The content I write is intended to educate and/or persuade in order to convince you, the reader, to take action.

But the content is not intended to brainwash you; it's supposed to be helpful. I hear you snicker. But it's true - marketing content is directed at readers who are already thinking about buying (or taking the desired action). 

I'm not splitting hairs, I'm trying to draw an important distinction. And more importantly, I'm saying - readers, please learn to recognized marketing content and be smart when you read!!


(Aside: it would be great if you learned to recognize 
and appreciate good content. 
If you do, you can tweet this. 
Wink, wink.)



Is Marketing Content Intended to Be Deceptive?

I believe advertising copy is (usually) not intentionally deceptive. In 20 years I've had just one client ask me to flat-out lie about a product. (In case you're curious: the company is still in business, and is no longer my client.)

However, there's a lot of blurring of the lines in content - and that's not a new development we can blame on online content marketing practices. Advertorials existed long before the internet.

Readers need to be smart and know what they're reading. If you want to know why I'm a little wound up about this, read the articles behind the headlines above:

Consumers Can't Tell Native Ads from Editorial Content

Article or Ad? When it Comes to Native, No One Knows

Native Ads on the Rise

Facebook Blurs the Line More

If you think it's hard to categorize your marketing content (and your reading material) now, hold on tight: Facebook's latest update (F8) is sure to blur the line a bit more, and possibly obliterate it completely. 

From messenger bots to video profiles and virtual reality, the future is here. Or at least, it's in beta at Facebook. (Read Buffer's great take on F8 on Bufferapp.com.)

What's the Difference Between Editorial Writing and Copywriting? 

As a freelance business writer, content manager, and general wordsmith, I write a  w i d e  variety of "stuff."

Sometimes it's hard to categorize what I'm writing - but the label (advertising? editorial?) is far less important than the intended result. Regardless of the writing assignment, whether it's a case study, white paper, brochure, report, or feature article, my starting point is always the same question:  What should this piece do?

The result, and the intention, should be as clear to the writer (and client) as it is to the reader. That's why I made up my own category for what I do. I call it Writing that Works

If you're interested in getting better results from your marketing content, I'd love to hear from you.

Tuesday, June 21, 2016

The King Lives: Content's Gone Retro


Readers (you know, human people) overdosed on social media channels and content long ago. Marketing departments are about to figure it out.

GOOD Content is Still King

I completely agreed with the gist of an article I read on this subject last week. Unfortunately, it used a grabby but misleading headline: Content is No Longer King. Sadly, the author's very sound recommendations were cheapened by this silly tactic.

I say, content is still (has always been) King in the marketing game, but the King's robes have changed.

And the article in question supports that. The author suggests mastering 2-3 channels, and publishing two 'epic' posts a month. That's still a content management approach, folks. In fact, it's a very good approach - and 20+ years ago we called that 'Marketing Communications.' And we created it for people.

Whether it's online, printed, or read from a telemarketing script, content sells, baby. Always has, always will.

People - your standard human being types - need information to make decisions. A little emotion (humor, fear, love) gets those decisions rolling a little faster.

Hello, that's content.

Too many firms (content marketing firms and businesses of every ilk) have started spewing content just to publish regularly. Just because they think they're supposed to. Just because it's a habit.

GOOD marketing content has a purpose, and it's not "publish every Tuesday" or "keep your Twitter feed busy." Good marketing content educates, compares, promotes (a little bit) and sells.

Most small business owners know that, and a great many more knew that before online marketing made a monster out of itself. I suspect it's why a lot of small business owners (who are typically very common-sensical types) distrust content marketing in general.

I say Common Sense Content is King - so stop overdosing on marketing content and start making words work for you and your business.

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Check out some more great ways to use content to sell from Duct Tape Marketing



Friday, June 3, 2016

Words & Pictures: Excellent Examples of Highly Satisfying Content

Writing = Communication. And sometimes, a picture really is worth 1,000 words. Here's an example from Outbrain:

If you need to go get some donuts before you finish reading this, I'll understand. 

Outbrain is a well-funded content discovery firm that's really big on self-promotion. Not knocking it; just calling it as I see it. That said, I'm partial to a good case study. So, kudos to Outbrain. 

Content: Clever Counts! 

When writing online the current caution is "avoid being clever." Good advice, to an extent, as headers are heavily weighted content and clever headlines often don't have the right keywords and phrases to pull the SEO punch you need. But there's an exception (or two) to every rule, and today's EXCELLENT example comes from a (very clever) liquor store in Massachusetts

I completely agree with those who've said it's “the best analog Twitter feed in the world.”

There you have it - two #ExcellentExamples for the price of one! Now, enjoy those donuts or McMuffins ... but if you're reading this at work, please wash them down with a non-alcoholic beverage ;)
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Need to spice up your content? Want a white paper that's not dry as toast? I specialize in content that goes down easy.  Contact me when you're planning your next marketing communication project. 

Thursday, May 5, 2016

Still Breaking the Blogging Rules (among others)

I've written recently about white papers that aren't quite white papers, and about landing pages that don't follow the rules. Crazy? Only if you think common sense is.

Folks, articles with scary headlines about content such as '5 THINGS YOU MUST DO TO GET READERS' should be taken with a grain of salt. If you know your business and your brain has had the benefit of a cup of coffee, you can make your own decisions about content marketing's MUST-FOLLOW RULES.

Below, a post I wrote about breaking the blogging rules, way back in 2014. I reviewed it and deem the info still worthy today.

The bottom line? Your content needs to work for you and your business. Consider those "rules" a list of suggestions and if you need help getting your message across, work with a writer who gets your business. < shameless plug

Excerpt from Blog Rules to Know and Break, originally published in October 2014


The Steveology Blog is always a great resource, and I found a series of interviews with Lou Hoffman was especially so. My favorite: part 3, about storytelling, highlighting some "rules" of corporate blogging that many organizations break or ignore.

And there I go again, breaking the rules. See what I did there? You and I know that you're not supposed to put an outside link in the first line of your blog. *Sigh* Go ahead, click away laughing - but know why I do this: I think writing should be more useful to readers than it is to the writer - in this case, me.

Which may explain why I don't just blog for a living. But I digress.

Engagement isn't easy, nor is it overrated

Your corporate blog needs readers and you need patience and commitment to get them.

Just because monkeys can write blogs and many blogging tools are free doesn't mean it's a good idea for monkeys to have blogs. *Ahem* Sorry, my snarkiness is showing.

If you've been charged with writing a corporate blog or any kind, don't fall into the content trap and think your task is all about writing. Blogging is copywriting, and copywriting is marketing. Or that word no one likes to say out loud anymore: advertising.

Copywriting vs. Content 

Copywriting, of course, is not just writing, or even storytelling. It's advertising. Meaning, before you write, you have to know your product (or service), your target audience, and how to reach them quickly and effectively.

Sounds a lot like content management, doesn't it?  Coincidence? I don't think so. Nor is that external link placed at the end of this post. Another rule arbitrarily broken? Or valuable content, offered in trust? It's your call.

Friday, January 9, 2015

OM-Yeah, Yoga is Better than Typing

The Blood-Red Pencil bloggers are responsible for one of my favorite posts ever - it's useful and healthful in addition to being clean and well-written. And, it's about yoga. Ahhh. I feel better just saying/typing that word: yo-ga.

Sitting and typing are not very good for our bodies. Take a break, stand up, adjust your monitor, take a deep breath, and find out why you need to move, and how to do it - especially if you're feeling chained to your desk.

You might also enjoy following the blog for "sharp and pointed observations about writing." (Get it?)

Hey, humor, puns and wordplay are what gets me through the day. And a little yoga, of course.

Great Lesson in Content

Because I really do love great content - and yoga - I want to share a sweet video, also good for writers, people who sit too long, and pretty much anyone with a neck:

It's got plenty of value simply as a how-to health piece. But you know I can't stop there. I have to point out that it's also a super example of content done right.

  • It's captivating (note pleasing visuals, music that enhances but doesn't overwhelm the message)
  • It's short (remember "leave 'em wanting more!")
  • It's educational.
  • It's sharable.

Well, if I stop now, I'll have time for a few poses before I getting back to work...so, Namaste.

Don't Love Lotus Pose?

Wednesday, March 12, 2014

Good Copywriting Goes Beyond Typos

Who needs an editor, right?

I have a funny feeling that was the governing principle that allowed these three ditties to be published last month:
1. Did you know is one of the most common types of cancer? If detected early, it's also one of the most preventable.
2. ....many of us know there are hashtag and social media Nazi's out there. 
3. You know the people who are self-righteous know-it-alls that have an over-confident view and proclamation of the what’s, when’s and how’s of hashtagging properly.
I pulled (and didn't edit, in case you were wondering) each of these gems from articles intended to educate readers on the finer points of content marketing. It's OK to laugh; it's better than crying. 

A buddy makes your writing better
You don't need a rocket scientist to write web content (or anything), even a manual on rocket science. You need a second set of eyes. It's nearly impossible to effectively edit your own writing. 

So, what's wrong with the three items above? 
1.  If cancer is detected (early or anytime) it's not preventable. I'll admit this one is picky; however, it's wrong, if not grammatically, at least logically.  
2.  I tell clients (and friends, and my children) not to use the word Nazi unless they're writing about history or a fictional piece where it may be appropriate in dialog. If you use the offensive word with an apostrophe when you intend it as a plural, you look doubly bad. Repeating the word "there" in the last sentence just adds to the sloppiness.  
3. This one isn't picky; it's icky, for several reasons. First, don't take writing advice from a writer who writes something like that. (Again with the apostrophes!) Second, if your writing isn't clear, at least make it fun to read. This is neither. Third... well, I think "icky" covers it. 
I'm putting away my red pen now and am off to make mistakes of my own. Then, I'll heed my advice and ask someone else to take a gander before I press "send," "post," or "publish."

Looking for a second set of eyes or a second-guesser? 

I offer proofreading, wordsmithing, ghostwriting, and content management services.
I'm using Google Pages  +Diane Stresing and Twitter regularly while I revamp my website.